Key Responsibilities

- Lead and manage a team of 1550+ BPO executives.
- Monitor daily productivity, attendance, and performance metrics.
- Drive team targets and ensure high-quality customer interactions.
- Coach, mentor, and motivate team members to improve performance.
- Handle escalations and resolve operational issues.
- Conduct team huddles, performance reviews, and training sessions.
- Prepare and maintain MIS reports and performance dashboards.
- Coordinate with HR for hiring, onboarding, and team development.
- Ensure compliance with company policies and quality standards.

Candidate Requirements

- Education: B.Com, M.Com, BBA (Finance), MBA (Finance/Marketing), or any Commerce-related qualification.
- Experience: 3–8 years in the BPO/Contact Center industry.
- Minimum 2 years of experience managing a BPO team of 15–50+ members.
- Experience in Banking, Financial Services, Insurance (BFSI), Investment, IPO, Stock Market, or Financial Process BPO will be preferred.
- Excellent leadership, communication, and analytical skills.
- Positive knowledge of MS Excel and MIS reporting.

📌 BPO Team Manager (New Delhi)
🏢 Bmarkt Tecamat
📍 New Delhi