Position - Senior Technical Support Specialist / Application Support Specialist (Tier 2)
- 3 to 5 years of experience in technical support/application support.
- Customer-oriented attitude with excellent communication skills (verbal & written) is a must.
- Excellent problem-solving and multitasking skills with proficient troubleshooting skills on Windows & Linux platform.
- Working on tasks within SLA.
- Experience supporting SaaS, Cloud, DevOps, or Enterprise Software solutions.
- Scripting experience in PowerShell, SQL, VB scripting for automation.
- Familiarity with virtualization technologies such as Hyper-V, VMware, or Azure Virtual Machines.
- Experience with CRM and ticketing platforms such as Salesforce, ServiceNow, Zendesk, or Dynamics.
- Knowledge of software deployment, digital signing, software packaging, and licensing systems.
- Prior experience working with global customers (preferably US (NAM)) on phone and giving them support through remote management tools.
- Collaborate with Product Engineering, QA, and Product Management teams to resolve defects and product issues.
- Immediate joining is preferred.