Customer Complaint & Technical Issue Resolution

- Lead investigation and resolution of customer complaints and field performance issues.
- Conduct root cause analysis and recommend corrective and preventive actions.
- Visit customer locations to evaluate technical concerns and ensure timely resolution.
- Track complaint trends and implement preventive improvement initiatives.
- Ensure closure of customer technical issues within defined timelines.
- Conduct audits of installation quality and process compliance.
- Recommend improvements in products, accessories, tools, and application methodologies.

Technical Training & Capability Building

- Develop and implement a comprehensive technical training framework for employees, distributors, installers, channel partners, and customers.
- Develop technical training manuals, installation guides, SOPs, videos, troubleshooting guides, and digital learning content.
- Assess technical competency levels and implement development plans to address skill gaps.
- Build a technical knowledge repository accessible across the organization.

Technical Support to Sales Team

- Act as the primary technical expert supporting the sales organization.
- Participate in customer meetings, technical presentations, product demonstrations, and solution discussions.




- Support the sales team in responding to technical specifications, product comparisons, and customer requirements.
- Assist in converting technical opportunities into commercial business opportunities.
- Develop technical sales tools, FAQs, competitive benchmarking reports, and product comparison matrices.

Product Application Excellence

- Develop and standardize installation practices and application guidelines.
- Monitor product performance in field applications and provide feedback to business teams.
- Work closely with installers and channel partners to improve installation quality and customer experience.

Product Development & Market Feedback

- Provide field insights and customer feedback to Product Development and Business teams.
- Support product testing, validation, and commercialization activities.
- Participate in benchmarking studies and competitive product evaluations.

Stakeholder Management

- Collaborate with Sales, Marketing, Product Management, Operations, Supply Chain, and Customer Service teams.
- Build solid relationships with key customers, distributors, installers, architects, automotive dealers, and influencers.

Represent the organization in technical forums, exhibitions, training events, and industry interactions Role & responsibilities

📌 Technical Sales and Training (Mumbai)
🏢 Cosmo Films
📍 Mumbai