We, Trade India, Infocom Network Pvt. Ltd., is one of the largest and oldest B2B E- Commerce platforms that connects buyers and suppliers to create a customer driven global value chain of MSME's. Our Organization boast a substantial presence across India with thriving community of over 10 million registered users spanning across 90,000+ product categories. We have firmly established ourselves as a prominent player in the market and our dedicated team comprising of highly skilled over 1600+ professionals, is the driving force behind our success.

Branch Leadership & Business Growth

- Recruit, train, and develop a high-performing sales and servicing team at the branch level.
- Drive branch-level growth and profitability by planning and executing business strategies.
- Ensure achievement of sales, renewals, and retention targets assigned by management.
- Identify opportunities for upselling, cross-selling, and account expansion with existing clients.
- Represent the company at key client meetings and industry interactions.

Client Servicing & Key Account Management

- Build and maintain solid, long-term relationships with key clients in the region.
- Act as an escalation point for high-value or critical accounts to ensure resolution and satisfaction.
- Monitor client usage and proactively identify risks of churn, taking preventive measures.
- Conduct periodic review meetings with clients to reinforce value delivery and strengthen partnerships.
- Promote adoption of new services, features,



or offerings to maximize client value.

Team Leadership & Development

- Lead, coach, and motivate the branch team through field training, regular feedback, and performance reviews.
- Set clear goals for team members and ensure alignment with organizational objectives.
- Foster a culture of accountability, customer focus, and continuous improvement.
- Provide ongoing guidance to improve sales effectiveness, negotiation skills, and client engagement.

Operations & Reporting

- Oversee scheduling, time management, and productivity of the branch team.
- Ensure accurate reporting of client interactions, renewals, upselling activities, and sales metrics in CRM.
- Share timely performance updates and market intelligence with senior management.
- Maintain compliance with company policies, processes, and service standards.

Additional Expectations

- Stay updated with industry developments and competitor strategies to maintain a competitive edge.
- Collaborate with internal departments (product, support, and operations) to enhance client experience.
- Drive branch-level initiatives for process improvement and business efficiency.
- Take ownership of both revenue growth and client satisfaction in the assigned territory.
- Perform any other duties or responsibilities assigned by management from time to time.

Candidates can directly share your CV on below details:

[email protected]

📌 Branch Manager- Client Servicing -Field Sales - Rohini (New Delhi)
🏢 Tradeindia
📍 New Delhi