Collection executive Key Responsibility Areas (KRA)

1. Collection Target Achievement

- Maintain minimum 84% same-day collection for assigned branches.
- Ensure 95% collection within +1 month and 96% within 3 months.
- Take full ownership of the assigned branch-wise portfolio.

2. Reminder & Follow-Up Calls

- Make timely reminder calls, messages, and emails to customers:
- Before due date
- On due date
- Post due date (in case of delay)

- Ensure continuous follow-up until payment is received.

3. Daily Case Handling

- Work on pending and upcoming collection cases of assigned branches.
- Ensure 100% coverage of all assigned cases daily.
- Update call status and remarks in the system properly.

4. Coordination with Teams

- Coordinate with Branch Team, Relationship Managers, and Credit Managers for case updates.
- Share critical cases and take support for faster resolution.

5.



Escalation & Recovery Support

- Identify default or high-risk customers and escalate to the Collection Manager.
- Coordinate for field visits/recovery actions when required.

6. Customer Handling

- Maintain skilled and polite communication with customers.
- Build good relationships to ensure timely payments and repeat discipline.

7. Reporting & System Update

- Maintain daily call logs, payment updates, and follow-up records.
- Ensure all data is updated in the system accurately and on time.

8. Compliance & Conduct

- Follow all company policies and legal guidelines during collections.
- Avoid any unethical or forceful communication.

📌 Collection Executive/Tracer (New Delhi)
🏢 Bharat Fincare
📍 New Delhi