- Coordinate with customers over phone for EV charger installation.
- Schedule installation appointments with customers and electricians.
- Coordinate with electricians and field teams for timely installation.
- Follow up with customers until installation and commissioning are completed.
- Update clients on installation status and progress.
- Handle customer queries and resolve basic issues over phone.
- Escalate technical or operational issues to the concerned team.
- Ensure all installation documents and updates are collected from field teams.
- Maintain daily records in Excel/CRM.
- Share daily status reports with the operations team.
- Ensure timely completion of installation and commissioning.
Required Skills
- Good communication skills in Hindi and English.
- Solid follow-up and coordination skills.
- Comfortable making and receiving a high volume of phone calls.
- Basic knowledge of MS Excel and Google Sheets.
- Ability to manage multiple tasks simultaneously.
- Good problem-solving and customer-handling skills.
Qualification
- Graduate in any discipline.
- 1-3 years of experience in telecalling, customer support, operations, or coordination.
- Freshers with excellent communication skills can also apply.
Preferred Experience
- Customer Support
- Telecalling
- Operations Coordination
- Logistics Coordination
- Field Service Coordination
- EV, Electrical, Solar, Telecom, or Service Industry experience is a plus.