Role & responsibilities :

- 5 to 10+ years of experience in IT Service Management / IT Operations with strong focus on CMDB and ITOM
- Strong expertise in CMDB design, implementation, and governance, including CI lifecycle management and relationship mapping
- Hands-on experience with ServiceNow Discovery, including MID Servers, probes, patterns, and credential management
- Experience in Service Mapping and dependency mapping across enterprise applications
- Strong knowledge of ITOM modules such as Event Management, Orchestration, and Cloud Discovery
- Experience in CMDB data reconciliation, normalization, and data quality management
- Good understanding of ITIL processes (Incident, Problem, Change, Release) and their integration with CMDB
- Exposure to integration with external data sources (e.g., monitoring tools, infrastructure platforms)
- Familiarity with scripting or automation (JavaScript / PowerShell / APIs) for CMDB & Discovery customization
- Robust analytical, troubleshooting, and stakeholder communication skills.

- Design, implement, and maintain the Configuration Management Database (CMDB) ensuring accuracy, completeness, and integrity of CI data
- Configure and manage ServiceNow Discovery, including probes, sensors,



and MID servers for automated CI population
- Establish and enforce CMDB governance policies, naming conventions, and data standards
- Perform CMDB audits, reconciliation, and data quality improvements to maintain trusted configuration data
- Lead and support Service Mapping initiatives to map business services and their dependencies
- Configure and support ITOM modules (Event Management, Orchestration, Discovery) to improve operational visibility
- Integrate CMDB with external tools and data sources (monitoring, infrastructure, cloud platforms)
- Collaborate with infrastructure, application, and platform teams to ensure accurate CI population and relationship mapping
- Provide reporting and insights on CMDB health, coverage, and data quality metrics
- Support incident, problem, and change management processes using accurate CMDB data
- Drive continuous improvement and automation initiatives across CMDB and ITOM processes
- Maintain detailed documentation, SOPs, and configuration standards.

Certifications:

- ServiceNow CSA
- CIS (Discovery / CMDB / ITOM preferred)

📌 ServiceNow CMDB & ITOM Engineer (Delhi)
🏢 Tata Consultancy Services
📍 Delhi