Role & responsibilities

Key Responsibilities*

Delivery & Governance

- Manage global delivery model (onsite/offshore mix)
- Own SLA/KPI performance:
- Incident SLAs, MTTR, availability, change success rate
- Govern:
- Incident, Problem, Change, Capacity & Asset Lifecycle

Stakeholder & Client Engagement

- Act as primary interface for Customer stakeholders
- Present:
- Service reports, dashboards, improvement plans
- Manage vendor ecosystem:
- ISPs, OEMs, and hands-and-feet partners

Transformation & Optimization

- Drive:
- Automation, AIOps & observability adoption
- Tool rationalization & optimization
- Lead initiatives:
- Network modernization (SD-WAN, cloud integration)
- Security improvements (Zero Trust, segmentation)

Strategic Planning

- Provide:
- Design & architecture recommendations
- Technology refresh roadmap
- Align operations with:
- Business outcomes (availability, risk reduction, cost optimization)

Governance & Compliance

- Ensure:
- Audit readiness
- Security compliance
- Policy adherence across network environments
- Ability to configure and discuss Routing and Switching technologies, MPLS, Network Security, Data Center networks firewalls, VPN,



load balancers
- Must have hands on experience on Cisco switches and routers.
- Must have experience in cisco ACI and Cisco ISE and F5
- Switching: Cisco Catalyst Switches, VLAN, STP, VLAN Trunking
- Must have experience Cisco ASA (Cisco VPN Technology)
- Must have experience with Cisco Wireless LAN Controllers and Access points.
- IP routing (BGP and EIGRP) and switching (Nexus7K,9K)
- Deep expertise in multi-vendor network environments
- Strong RCA and problem-solving capability
- Client-facing communication & stakeholder handling
- Experience in OT/industrial network environments (preferred)
- Robust delivery leadership and commercial awareness
- Experience managing large-scale enterprise/global accounts
- Ability to translate operations into business value
- Executive-level communication
- ServiceNow (ITSM, ITOM, CMDB, AIOps)
- SolarWinds, Grafana, NetOps tools
- Automation: Ansible, Nautobot
- Infoblox (DDI), Cisco ISE
- Vendor/OEM tooling (Fortinet, Cisco, Meraki)
- Forti Manager, Cisco tools
- Grafana (observability)

📌 Network Engineer - Wi-Fi (Noida)
🏢 Tata Consultancy Services
📍 Noida