Responsible for engagement of at least 20 accounts (about 35-40 lakhs of annual business)
Building a Strong Relationship with L1
Should be able to plan & execute all webinars/programs/campaigns (Engagement overall)
Should be able to do Launches
Should be able to analyze the data, create reports, and send
Should be able to do Mentoring of CSM-1
Should be able to do Engagement Discussions without the presence of Senior CSM and Report discussions if required
Be a part of some key process
Should be able to travel
Should be able to handle escalations
Should be able to drive High Retention in his/her portfolio of accounts.
Should be able to Report Red flags
Should be able to collaborate with cross-functional teams.
Graduate/Post Graduate
1-3 years of experience in Customer Success and Account Management
Excellent written and verbal communication skills(English)
Experience in organising events
Active Listening - Able to listen, understand, and then respond appropriately
Problem Solving - Have a consultative approach to solving problems for clients
Relationship Building - Able to build Rapport with senior stakeholders in the company
Analytical Skills - Able to analyze data and make evidence-based decisions
Should genuinely care about emotional well-being space