Key Responsibilities

- Handle incoming calls and guest enquiries professionally.
- Share property details, tariffs, availability, and safari-related information with guests and agents.
- Update enquiries, bookings, follow-ups, and guest details in the CRM system.
- Coordinate safari bookings, permit updates, safari availability, guest IDs, and payment follow-ups.
- Maintain daily safari status and update guests/agents about booking confirmations.
- Coordinate with lodge operations teams for guest arrivals, rooming, meals, safaris, transfers, and special requests.
- Support the reservations team with quotations, booking confirmations, invoices, and payment tracking.
- Follow up with guests, agents, and internal teams for pending documents, payments, and safari details.
- Maintain accurate records of bookings, guest information, safari permits, and operational updates.
- Ensure smooth communication between the sales, reservations, safari, and lodge operations teams.

Required Candidate Profile

- Prior experience in back-office operations,



reservations, travel operations, or hospitality coordination is preferred.
- Experience in wildlife lodges, jungle resorts, travel companies, DMCs, or tour operations will be an added advantage.
- Good communication skills in English and Hindi.
- Must be comfortable handling calls, WhatsApp communication, emails, and CRM updates.
- Good knowledge of MS Excel, Google Sheets, email, and basic computer systems.
- Should be detail-oriented, organized, and able to manage multiple bookings and follow-ups.
- Must be responsible, qualified, and good at coordination with internal teams.
- Basic understanding of safari bookings, guest IDs, permits, and travel operations will be preferred.

Preferred Background
Candidates from wildlife resorts, travel agencies, tour operations, DMCs, hotel reservations, or hospitality back-office roles will be preferred.

📌 Office Executive Reservations & Safari Operations (New Delhi)
🏢 Jungle Camps India
📍 New Delhi