Job Summary

The Tele Counselor serves as the first point of contact for prospective students and plays a critical role in the admissions process. The role involves engaging with leads, assessing student interest and eligibility, nurturing prospects through regular follow-ups, and generating quality walk-ins for counseling and admissions. The Tele Counselor is responsible for maintaining accurate CRM records, supporting admission activities, and ensuring a seamless student experience from enquiry to counselling handover.

Key Responsibilities

1. Lead Management & First-Level Engagement

- Act as the primary point of contact for all assigned leads through the CRM system.
- Handle leads allocated through the round-robin lead distribution process.
- Contact prospective students and gather relevant academic and personal information.
- Assess and qualify leads based on eligibility, interest level, and admission intent.
- Categorize leads as Positive, Negative, or Follow-up Required based on interactions.
- Capture and update preferred centre/location details accurately in the CRM.

2. Calling Productivity

- Make 60100 fresh outbound calls daily to newly assigned leads.
- Conduct timely follow-ups on all assigned leads as per the defined calling schedule.
- Maintain complete and accurate records of all interactions and call outcomes in the CRM.
- Ensure prompt response to enquiries and lead callbacks.

3. Lead Nurturing & Ownership

- Retain ownership of assigned leads until centre preference and counselling requirements are finalized.
- Continuously engage with prospects who are unreachable,



undecided, or require additional information.
- Build and maintain relationships with prospective students through effective communication and follow-up.
- Ensure smooth handover of qualified leads to the respective Centre Counselor.

4. Walk-in Generation

- Generate student walk-ins for counselling and admissions.
- Drive lead-to-walk-in conversions through effective communication and relationship building.
- Meet assigned walk-in generation targets on a daily, weekly, and monthly basis.
- Contribute towards admissions growth through quality lead conversion.

5. Data Management & Reporting

- Maintain accurate and up-to-date lead information in the CRM.
- Regularly update lead status, remarks, follow-up schedules, and centre preferences.
- Ensure CRM compliance and data accuracy at all times.
- Submit daily, weekly, and monthly productivity reports as required.

6. Counseling & Admission Support

- Support Centre Counselors with application form filling and documentation processes.
- Assist during counselling sessions whenever required.
- Coordinate with students regarding document submission and admission formalities.
- Facilitate smooth progression of students through the admission process.

7. Administrative Support

- Assist in day-to-day admission and centre administrative activities.
- Support enquiry management, student communication, and record maintenance.
- Contribute to the productive functioning of admission operations and processes.

Interested candidates can share their resume at [email protected]

📌 Tele Caller (Delhi)
🏢 Max Healthcare
📍 Delhi