Role: Chat Support Executive (UK Process)

Location: Noida, Sector 144

Process: International Chat Process (UK)

Shift: Rotational UK Shifts

Working Days: 5 Days a Week

Week Off: Rotational Offs

Transportation: Both-Way Cab Facility

CTC: Up to 5 LPA

Key Responsibilities

* Handle customer queries efficiently through chat support.

* Provide accurate and timely resolutions while maintaining high customer satisfaction.

* Deliver exceptional customer service by adhering to quality and process guidelines.

* Manage multiple customer interactions simultaneously with accuracy and professionalism.

* Escalate complex issues to the relevant teams whenever required.

* Maintain complete and accurate documentation of customer interactions.

* Achieve individual KPIs including productivity, quality, and customer satisfaction metrics.

* Ensure compliance with company policies and data security standards.

Preferred Candidate Profile





* Minimum 1 year of experience in an International Chat Process (Mandatory).

* Excellent written English communication skills with solid grammar and typing speed.

* Ability to multitask and work in a fast-paced workplace.

* Customer-centric approach with strong problem-solving abilities.

* Comfortable working in rotational UK shifts.

* Immediate joiners or candidates serving a short notice period will be preferred.

* Graduation preferred (as per company policy).

Mandatory Skills

* International Chat Support

* Customer Service

* Excellent Written Communication

* Typing Skills

* Customer Handling

* Problem Solving

* MS Office Basics

FOR MORE DETAILS CALL -

SIMRAN - (phone hidden)

[email protected]

📌 Chat Support Executive | UK Process | Noida 144
🏢 Expert Staffing Solutions New Delhi
📍 Noida