Team Leader | Quality Analyst | SME | Assistant Manager Operations

Job Location

Bangalore | Hyderabad | Indore

10th & 11th July 2026
Time: 10:00 AM 5:00 PM

About the Opportunity

We are conducting a Mega Walk-in Drive for experienced professionals in International Voice Process and Customer Experience Operations.

We are hiring for multiple leadership and support roles including Team Leaders, Quality Analysts, SMEs, and Assistant Managers across Bangalore, Hyderabad, and Indore locations.

Selected candidates will be deployed based on business requirements and role suitability.

Open Positions:

Assistant Manager Operations / Customer Experience

Locations: Bangalore & Hyderabad
CTC: Up to 9 LPA

Team Leader International Voice Process

Locations: Bangalore, Hyderabad & Indore
CTC: Up to 7.5 LPA

Quality Analyst – International Voice Process

Locations: Bangalore, Hyderabad & Indore
CTC: Up to 6.5 LPA

SME – International Voice Process

Location: Indore
CTC: Up to 6 LPA

Eligibility Criteria

Assistant Manager Operations

- 7–12 years of experience in International BPO / Contact Centre Operations
- Experience managing Team Leaders and large teams
- Strong exposure to Operations Management, SLA, KPI, Productivity and Stakeholder Management

Team Leader

- 4–8 years of experience in International Voice Process
- Minimum 1 year experience managing a team
- Strong people management and performance management skills
- Quality Analyst
- 2–6 years of experience in International Voice Quality
- Experience in call monitoring,



calibration sessions, feedback and quality reporting
- Knowledge of RCA and process improvement methodologies

SME

- 2–5 years of experience in International Voice Process
- Experience in floor support, escalation management and agent coaching
- Strong process knowledge and communication skills
- - Key Skills
- International Voice Process
- International BPO
- Customer Experience (CX)
- Customer Service
- Contact Center Operations
- Team Management
- People Management
- Performance Management
- Quality Assurance
- Call Auditing
- Coaching & Mentoring
- Escalation Handling
- Process Improvement
- RCA
- SLA Management
- KPI Management
- Productivity Management
- Stakeholder Management
- Client Handling
- US Process
- Voice Support
- Customer Support

Candidate Requirements

- Excellent verbal and written communication skills
- Adaptable to work in US Shift timings
- Willing to work from office
- Graduation mandatory
- Strong customer-centric approach
- Willingness to relocate if selected

Benefits

- 5 Days Working
- Two-Way Cab Facility
- Relocation Assistance as per Company Policy
- Career Growth Opportunities
- Attractive Compensation & Benefits

Preferred Candidate Locations

Applications are invited from candidates currently based in:

- Gurgaon
- Delhi
- Noida
- Ghaziabad
- Faridabad
- Greater Noida
- Other NCR Locations

Profiles from locations outside NCR will not be considered for this Walk-in Drive.

📌 International Voice Process Executive (Gurugram)
🏢 HR Dynamo
📍 Gurugram