- Handle customer inquiries via phone calls, emails, and chats to resolve their queries related to banking products and services.
- Provide accurate and timely resolutions to customers' issues while maintaining a high level of professionalism.
- Collaborate with internal teams to resolve complex issues that require escalation.
- Maintain records of all interactions with customers using CRM software.
Job Requirements :
- 1-5 years of experience in BPO/Call Centre setting handling customer support roles.
- Strong communication skills for effective interaction over phone calls, emails, and chats.
- Ability to work on semi-voice processes (blended process) where you will be required to handle both voice and non-voice tasks.
📌 Customer Support Executive (Email and Voice) (Gurugram)
🏢 globiva
📍 Gurugram
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