Medi assist TPA Health Insurance Executive & Sr Executive Job description

Roles & Responsibility

- Receive and check claim documents for completeness and advice employees regarding pending documents, if any.
- Track and control documents to ensure TAT of claims/cards as per SLA.
- Feedback from Insurers and Corporates.
- Additional revenue opportunities from existing Corporates.
- Managing team and sending daily status & reports

Non voice coordinator

- Respond to queries from the employees of the corporate through e-mails.
- Maintain weekly reports on claims and queries and the TAT of the same
- Escalate issues as per the escalation matrix.
- To attend to any other assignments assigned to you from time to time.

Voice coordinator

- Respond to queries from the employees of the corporate over Phone
- Maintain weekly reports on claims and queries and the TAT of the same
- Escalate issues as per the escalation matrix.
- To attend to any other assignments assigned to you from time to time.

Thanks & Regards

Hariprasad

📌 Query Handling(Customer support ) - Noida (Delhi)
🏢 Medi Assist
📍 Delhi