Customer Support Executive (CRM)

Delite Kom Limited Jhandewalan, New Delhi

Experience: Minimum 2 years in Customer Support / CRM / Customer Relationship Management

Salary: 17,000 – 20,000 per month

Openings: 02

Work Type: Office-based

Working Hours: 10:00 AM – 6:15 PM (Monday–Saturday)

Joining: Immediate

ABOUT THE ROLE

We are looking for a proactive and customer-focused CRM Executive to manage customer communication, service coordination, and customer follow-ups. The ideal candidate should have excellent communication skills, be comfortable speaking with customers over the phone, and possess strong follow-up abilities to ensure timely resolution of customer requests.

KEY RESPONSIBILITIES

• Call customers for feedback, ratings, and pre/post-order follow-ups.
• Call and follow up on enquiries generated through Google & Meta ad campaigns.
• Handle customer queries, complaints, returns, and coordinate installations to ensure timely resolution.
• Coordinate with factories, logistics, service, and internal teams for smooth order execution and timely task closure.
• Maintain CRM records, customer data, daily follow-up reports,



documentation, and email communication.
• Build and maintain positive customer relationships through professional and courteous communication.

REQUIRED SKILLS

• Excellent communication, customer handling, and follow-up skills.
• Strong coordination and problem-solving ability.
• Proficiency in Google Sheets, MS Excel, MS Word, and Email.
• Positive documentation and record-keeping skills.
• Basic spoken and written English with professional telephone etiquette.

CANDIDATE REQUIREMENTS

• Minimum 2 years of experience in CRM, Customer Support, Customer Care, Back Office, or Client Coordination.
• Comfortable making and receiving customer calls throughout the day.
• Basic computer knowledge.
• Positive attitude and willingness to learn.
• Immediate joiners preferred.

TO APPLY
Contact: Indu – (phone hidden)
Email: [email protected]

Office Address:
Rani Jhansi Road, Jhandewalan, New Delhi – 110055

Interview Timings:
11:00 AM – 6:00 PM (Monday–Saturday)

📌 Customer Support Executive (CRM) (New Delhi)
🏢 Delite Kom
📍 New Delhi