Job Title: ServiceNow CMDB, Service Mapping & CSDM Expert
Experience: 6-10 Years

Job Summary

We are looking for an experienced ServiceNow CMDB, Service Mapping & CSDM Expert with solid expertise in CMDB administration, CSDM framework, Service Mapping, Discovery, IRE, and CMDB governance. The candidate will be responsible for maintaining enterprise CMDB quality, improving service models, managing CI lifecycle, and driving governance initiatives.

Key Responsibilities

- Manage and administer ServiceNow CMDB and CSDM framework in an enterprise environment.
- Drive CMDB governance, audits, certification, compliance, and data quality improvements.
- Manage CI lifecycle activities including onboarding, updates, certification, retirement, and archival.
- Monitor and improve CMDB Health metrics (Completeness, Correctness, Compliance).




- Perform CMDB data cleanup and remediation for duplicate, stale, orphaned, and non-compliant CIs.
- Manage CMDB Workspace capabilities including Data Manager, Data Certification, Query Builder, CI Class Manager, and dashboards.
- Configure and support Service Mapping Workspace, Discovery, and application service models.
- Manage IRE policies, reconciliation rules, and CMDB integrations.
- Support integrations with cloud platforms (AWS/Azure), monitoring tools, and other data sources.
- Collaborate with application, infrastructure, and architecture teams for accurate service modeling.
- Follow Configuration Management, ITIL/SACM best practices, and maintain process documentation.

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