- Provide technical support to customers via email, chat, and semi-voice channels.
- Troubleshoot and resolve customer issues related to software products in a timely manner.
- Collaborate with internal teams to escalate complex issues and ensure prompt resolution.
- Maintain accurate records of customer interactions using CRM software.
Job Requirements :
- 0-8 years of experience in technical support or customer-facing role.
- Robust understanding of blended process for handling multiple communication channels (email, chat, phone).
- Proficiency in providing effective email support with strong written communication skills.