About the Role

Western Alliance Logistics (WAL) is seeking an experienced General Manager Global Freight Operations (Ocean & Air) to establish and lead its international freight operations from India.

This is a strategic support and execution role responsible for planning, procuring, coordinating, and optimizing global freight movements for business generated by WAL's commercial team in Montreal, Canada.

The successful candidate will be responsible for delivering responsive, cost-effective, and reliable freight solutions through a strong global network of shipping lines, airlines, freight forwarders, NVOCCs, and overseas agents. Speed of execution, operational excellence, and customer responsiveness are fundamental to this role.

Key Responsibilities

- Lead WAL's Global Freight Operations from India, supporting the commercial team based in Montreal, Canada.
- Serve as the subject matter expert for all international ocean and air freight activities.
- Manage end-to-end international freight operations involving:
- Ocean Freight (FCL & LCL)
- Air Freight
- Break Bulk Cargo
- Project Cargo
- Heavy Lift & Specialized Cargo

- Develop and maintain a strong global network of shipping lines, airlines, freight forwarders, NVOCCs, overseas agents, and logistics partners across India, China, the Far East, North America, Latin America, and Europe.
- Negotiate competitive freight rates, carrier contracts, and service agreements while ensuring optimal service quality.
- Plan and execute freight movements with a strong focus on cost optimization, transit-time reduction, and operational efficiency, particularly for shipments moving from Asia to North America and Latin America.
- Support the Montreal commercial team by providing timely freight quotations, routing options, shipment visibility, and operational expertise.
- Ensure real-time responsiveness to quotation requests, shipment updates, operational escalations, and customer requirements where speed of execution is critical.
- Monitor shipments proactively and resolve operational challenges before they impact customers.
- Ensure compliance with international trade regulations, customs requirements, Incoterms 2020, and export/import documentation.
- Evaluate carrier performance and implement continuous improvements in freight procurement and logistics operations.




- Establish scalable freight processes and best practices to support the company's continued global growth.

Desired Candidate Profile

The ideal candidate should possess:

- 1520 years of progressive experience in international freight forwarding and global logistics.
- Extensive hands-on expertise in both ocean and air freight operations.
- Thorough knowledge of:
- Full Container Load (FCL)
- Less than Container Load (LCL)
- Break Bulk Cargo
- Project Cargo
- Heavy Lift & Specialized Cargo

- Significant experience managing freight movements from Asia to North America and Latin America with demonstrated success in optimizing freight costs and transit times.
- A well-established professional network of shipping lines, airlines, freight forwarders, NVOCCs, and overseas agents across India, China, the Far East, North America, Latin America, and Europe.
- Robust commercial negotiation and carrier management skills.
- Excellent communication, planning, and stakeholder management abilities.
- Proven ability to work effectively across multiple time zones in a fast-paced global environment.

Success Factors

- The successful candidate will thrive in a fast-paced, customer-centric environment where responsiveness, ownership, and flawless execution are critical to success.
- The ideal candidate will demonstrate:
- A strong sense of urgency with the ability to provide real-time responses to internal stakeholders, overseas offices, freight partners, and carriers.
- The ability to work effectively across multiple time zones while supporting the commercial team based in Montreal, Canada.
- Excellent multitasking skills with the capability to manage multiple high-priority shipments simultaneously without compromising accuracy or service quality.
- A solution-oriented mindset with the ability to make informed decisions under tight timelines.
- Strong ownership and accountability, ensuring every shipment is proactively monitored from booking through final delivery.
- Exceptional coordination skills across Asia, North America, Latin America, Europe, and other global trade lanes.




- The ability to anticipate logistics challenges and proactively implement corrective actions before they impact customers or operations.
- Outstanding communication skills with a commitment to timely, accurate, and professional responses, recognizing that speed of execution is a critical success factor.

Leadership Responsibilities

- This role will initially function as an individual contributor responsible for establishing best-in-class freight operations and developing a robust global logistics network.

As the business expands, the incumbent will be expected to:

- Recruit, build, mentor, and lead a high-performing International Freight Operations team based in India.
- Develop and implement Standard Operating Procedures (SOPs), Key Performance Indicators (KPIs), and operational best practices.
- Foster a culture of responsiveness, accountability, operational excellence, and continuous improvement.
- Drive automation, process optimization, and operational efficiencies across the global freight function.
- Work closely with the commercial team in Montreal to ensure seamless coordination between customer commitments and operational execution.

Critical Competencies

- Speed of execution and responsiveness.
- Strong customer-service orientation.
- Global freight procurement expertise.
- Exceptional negotiation and carrier management skills.
- Superior organizational and planning capabilities.
- Ability to work under pressure while managing multiple priorities.
- High attention to detail and commitment to operational excellence.
- Collaborative leadership with a proactive, solution-driven approach.
- Strong interpersonal and stakeholder management skills across diverse cultures and time zones.

Preferred Industry Background

Candidates currently working with leading international freight forwarders, NVOCCs, shipping lines, airlines, multinational logistics providers, or export-oriented organizations are strongly encouraged to apply.

Why Join Us?

This is a unique opportunity to build and lead the global freight operations function of a rapidly growing international logistics organization. You will work closely with our headquarters in Montreal, Canada, playing a pivotal role in strengthening our global freight network, enhancing operational excellence, and shaping the future growth of Western Alliance Logistics.

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