- Ensure all departments follow approved SOPs, company policies, and operational processes.
- Conduct regular process audits across departments including Sales, CRM, Finance, Production, Digital Marketing, Warehouse,Ecom,Dispatch, Marketing, and Customer Support.
- Identify process gaps, bottlenecks, delays, and compliance issues, and recommend corrective actions.
- Coordinate with department heads to implement and monitor SOPs effectively.
- Track daily, weekly, and monthly process compliance and operational performance.
- Prepare management dashboards, MIS reports, compliance reports, and process improvement reports for the Director.
- Follow up on pending action items and ensure timely closure.
- Standardize workflows and update SOPs whenever business processes change.
- Monitor ERP process compliance and ensure accurate and timely data entry by all departments.
- Facilitate cross-functional coordination to improve operational efficiency.
- Conduct employee training and awareness sessions on SOPs and process updates.
- Support internal audits and management review meetings.
- Drive continuous process improvement initiatives to enhance productivity, quality, and customer satisfaction.

📌 Process Coordinator (New Delhi)
🏢 lakdi.com
📍 New Delhi