Roles & Responsibilities:

- Lead the State business across PL Loan to expand revenue per existing customer
- Guide distribution of PL products ensuring volume scale-up as per the defined targets
- Partner with the Digital Marketing team to increase customer penetration via digital medium
- Build and nurture strategic partnerships across key dealers, OEMs, channel/product partners etc. to increase the penetration of entire portfolio
- Improve the performance & quality of portfolio through regular monitoring and providing recommendations for course correction to the Product and Sales teams
- Guide the Product team in Business Loan category to provide differentiated offerings and drive business growth
- Work with business analytics team to identify potential for x-sell

Managerial & Leadership Responsibilities:

- Mentor and coach senior team members to percolate ethos of customer centricity, innovation, compliance and integrity
- Create workplace for team to focus on automation and digital enablement to fulfil customer needs holistically
- Attract & retain best-in class talent to meet Bank's rapid growth targets

📌 State Head-Personal Loan (DSA) (Delhi)
🏢 IDFC FIRST Bank
📍 Delhi