Proactive and organized Facility Maintenance & Technical Support Coordinator to manage and track technical complaints and breakdowns across stores. The role involves coordinating with maintenance teams, vendors, and store staff to ensure quick resolution of issues related to MEP services and store interiors, minimizing operational disruptions.
Role & responsibilities:
- Receive, record, and monitor technical breakdown complaints from stores.
- Coordinate with MEP technicians, contractors, and vendors for timely issue resolution.
- Prioritize critical breakdowns affecting store operations.
- Maintain service logs, complaint records, and resolution timelines.
- Follow up regularly with vendors and internal teams until closure of complaints.
- Ensure preventive maintenance schedules are followed across stores.
- Escalate unresolved or recurring issues to management.
- Prepare periodic reports on complaint trends, downtime, and vendor performance.
- Coordinate maintenance related to:
- Electrical systems
- HVAC and air conditioning
- Plumbing and water systems
- Fire safety systems
- Lighting
- Store interiors and fixtures
Preferred candidate profile:
- Good coordination and communication skills
- Robust follow-up and problem-solving ability
- Basic understanding of MEP services and interior maintenance
- Ability to handle multiple stores and urgent situations
- Knowledge of Excel, complaint tracking systems, or facility management software
- Vendor management and reporting skills
Preferred Qualification:
- Graduate/Diploma in Facility Management, Electrical, Mechanical, Civil, or related field
- 2-5 years of experience in facility coordination, retail maintenance, or technical support