TOP REAL ESTATE FIRM for one of its CLUBS -

Job Title: Guest Relations Executive (GRE) Clubs

Location: FARIDABAD

Department: Club Operations / Customer Experience

Reporting To: Club Manager

INTERVIEWS - FACE to FACE INTERVIEWS IN FARIDABAD

CALL / WHATSAPP -

Muskan Mishra
[email protected]
(phone hidden)

Role Overview

The Guest Relations Executive (GRE) will be responsible for delivering a seamless and premium experience to members and guests at Clubs.

The role involves front-facing interaction, assisting members with their requirements, and ensuring high standards of hospitality, service, and engagement at all touchpoints.

The ideal candidate should have a customer-first approach, excellent communication skills, and a pleasant personality, ensuring every guest interaction reflects the brands commitment

to quality and service excellence.

Key Responsibilities

1. Guest Experience &; Front Desk Management

- Welcome and assist members and guests in a warm, professional manner
- Handle guest queries, requests, and concerns promptly and efficiently
- Ensure smooth check-ins, registrations, and coordination for club facilities
- Maintain a high standard of grooming, etiquette, and professionalism at all times

2. Customer Engagement &; Relationship Management

- Build and maintain strong relationships with members and regular guests
- Ensure personalized service and a positive experience during every visit
- Gather feedback from members and share insights with the management team
- Address concerns proactively to enhance overall satisfaction

3. Coordination &; Operations Support

- Coordinate with internal teams (F&;B, housekeeping, events, etc.) for seamless service

delivery

- Assist in managing bookings, reservations,



and event participation

- Support execution of club events, activities, and member engagement initiatives

4. Brand Representation

- Act as the face of Clubs, ensuring all interactions reflect brand values
- Maintain consistency in service quality and guest experience
- Uphold the brand image through professional conduct and communication

5. Documentation &; Reporting

- Maintain records of guest visits, feedback, and service requests
- Prepare basic reports on guest interactions and feedback trends
- Ensure accurate data entry and coordination with relevant teams

Key Performance Indicators (KPIs)

- Guest satisfaction and feedback scores
- Response time and resolution of guest queries
- Member engagement and repeat visits
- Smooth coordination of daily operations and events
- Adherence to service and grooming standards

Qualifications &; Skills

- Graduate in Hospitality, Hotel Management, or any relevant field
- 1-3 years of experience in hospitality, aviation, hotels, or customer-facing roles
- Candidates with cabin crew or international hospitality experience will be preferred
- Excellent communication and interpersonal skills
- Well-groomed, presentable, and customer-focused personality
- Ability to handle guests professionally in a rapid-paced environment

Key Skills

- Customer service &; relationship management
- Communication &; interpersonal skills
- Coordination &; multitasking
- Problem-solving

- Professional etiquette & grooming

Why Join ?

Clubs offer a premium lifestyle and hospitality experience in Faridabad. As a GRE, you will be at the forefront of creating memorable experiences for members, contributing to a

high-end service environment while growing your career in hospitality and customer experience.

📌 GRE - Guest Relations Executive - CLUBs (Faridabad)
🏢 Brown Bricks HR Solutions
📍 Faridabad