Team Overview

The Services team works closely together to set PowerSchool customers up for ongoing success through post-implementation support, troubleshooting, consultation on system setup options, and training on features and functionality. The team offers cross-portfolio support, all while meeting organizational objectives for revenue, utilization, and customer satisfaction.

Responsibilities

Description

The Professional Services team plans, guides, and delivers client projects, all with the aim to meet timeline and budget expectations and achieve organizational goals.

Your day-to-day job will consist of:

Roles Responsibilities:

- Act as the primary point of contact for assigned clients and ensure smooth day-to-day account management.
- Visit assigned client locations on a daily basis to provide in office support and maintain strong business relationships.
- Build and maintain strong client relationships by understanding their requirements and addressing their day-to-day operational needs.
- Coordinate with internal teams to ensure timely service delivery and client satisfaction.
- Handle client queries, concerns, and escalations in a professional and prompt manner.
- Support clients with manpower planning, employee coordination, and hiring requirements as per business needs.
- Monitor workforce attendance, deployment, and operational issues at client locations, and coordinate with internal teams for timely resolution.




- Ensure timely renewal of agreements, invoice submissions, and payment follow-ups.
- Maintain accurate client records, visit reports, CRM updates, and related documentation.
- Proactively identify client requirements and provide suitable solutions to enhance service quality.
- Prepare and share regular client visit reports, status updates, and MIS with internal stakeholders.
- Ensure high levels of client engagement, retention, and relationship management throughout the business cycle.
- Travel regularly within the assigned territory to support multiple client locations as required.

Qualifications

Minimum Qualifications

- 1 3 years of experience in Client Relationship Management, Customer Success, Field Operations, Account Management, or a related role.
- Willingness to travel daily to client locations within the assigned region.
- Strong communication, interpersonal, and relationship management skills.
- Excellent problem-solving and stakeholder management abilities.
- Good organizational, coordination, and follow-up skills.
- Proficiency in MS Office and CRM tools.
- Ability to work independently and manage multiple client accounts efficiently.

Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Application Specialist I (Chennai)
🏢 PowerSchool India
📍 Chennai