To drive initiatives aligned with business objectives to achieve leadership in the banking sector.
Key Responsibilities
Branch Management
Plan weekly branch visits and ensure monthly meetings at each branch; Scope RM/PB customers for leads or joint calls and utilize branch resources effectively; Review branch and resource performance, ensuring RM/PB activation; Document branch meetings and update CRM with lead follow-ups.
Lead generation/logins
Plan activities to ensure two calls and appointments daily; Communicate document requirements to customers and arrange pickups; Follow up on calls and verify document completeness.
Cross Selling
Act as a one-stop shop for Express OD clients, offering financial products like Insurance, CASA, and Credit Cards; Monitor and track leads for cross-selling opportunities.
Renewals
Work proactively on renewals for non-auto-renewed customers; Communicate document requirements and follow up twice weekly; Analyze financials, address issues, and process extensions for genuine delays.
Churn into WC account
Ensure all business churn is directed to HDFC Bank accounts post-disbursement; Address OBA waivers and inform customers about penalties for non-compliance.
Call Memos
Monitor Express OD accounts based on central triggers and ensure customer contact.
Delinquency management
Contact customers for interest servicing and send email communications; Conduct personal or joint visits with Credit Managers and ensure rigorous follow-ups.
Creating excitement in branches/spot
Organize sanctions, contests, and recognition programs to motivate branches.
Education:
Graduate.
Certifications:
None specified.
Key Competencies
Interpersonal skills, coordination with multiple teams, ability to work under pressure, customer focus, analytical skills.