Responsibility

1. Fleet Operations Management

- Manage daily deployment, utilization, and turnaround of the assigned vehicle fleet (2W/3W/4W/LCV).
- Monitor hub-level fleet KPIs: uptime, breakdown TAT, cost-per-km, and delivery SLA.
- Coordinate preventive and breakdown maintenance with empanelled garages.
- Ensure 100% statutory compliance PUC, insurance, fitness certificates, RTO permits.

2. Rider Capacity Planning

Forecast rider headcount requirements based on daily order volumes, seasonality, and hub coverage.

- Maintain an active talent pipeline — aggregator networks, walk-in drives, referral programs.
- Track rider-to-order ratio and flag capacity gaps 48 hours in advance to leadership.
- Plan for surge coverage: festival seasons, peak demand, attrition spikes.

3. Full Cycle Rider Onboarding & Offboarding

This is the primary Grade 8 accountability. The Fleet Manager owns every stage of the rider

lifecycle — pre-joining, active deployment, and structured exit — as detailed in the sections below.

4. Performance & Compliance Management

- Track daily rider performance: deliveries per day, on-time %, attendance, and customer

ratings.

- Conduct weekly performance reviews and initiate corrective action plans for

underperformers.





- Maintain a zero-tolerance policy on traffic violations, vehicle misuse, and cash fraud.

5. Reporting & Analytics

- Submit daily/weekly MIS on fleet utilization, rider headcount, onboarding pipeline, and

attrition.

- Maintain accurate data on FMS, HRMS, and delivery platforms at all times.

Qualifications & Skills

Required

- Graduate or MBA in Logistics, Supply Chain, Operations, or HR.
- 2–7 years in fleet / last-mile logistics operations with direct rider / driver management

experience.

- Hands-on experience managing rider onboarding, offboarding, and lifecycle operations.
- Working knowledge of Vahan portal, DigiLocker, and statutory compliance for gig/contract

workforce.

- Proficiency in FMS, GPS tracking platforms, delivery apps, and HRMS tools.
- Solid documentation discipline — zero-gap record-keeping on all rider files.

Preferred

- Prior experience in e-commerce, quick-commerce, 3PL, or FMCG last-mile logistics.
- Exposure to gig workforce management, CLRA compliance, and labour law for contract

riders.

- Familiarity with platforms: Fleetx, TrackoBit, Shadowfax, Delhivery, Shadowfax FMS. Certification in fleet management, logistics, or HR operations (CILT, APICS, SHRM)

📌 Last Mile Fleet Manager (Bangalore Rural)
🏢 Yellow Box HR Services
📍 Bangalore Rural