- Monitor and evaluate call quality to ensure high standards of customer service.
- Develop and implement quality control processes to identify areas for improvement.
- Collaborate with team members to provide coaching and feedback on performance.
- Analyze data and trends to identify patterns and opportunities for growth.
- Develop reports and metrics to measure quality performance.
- Participate in audits and assessments to ensure compliance with industry standards.
Job Requirements
- Proven experience as a Quality Analyst in a BPO/Call Centre environment.
- Strong knowledge of quality control processes and procedures.
- Excellent communication and interpersonal skills.
- Ability to work effectively in a team environment.
- Robust analytical and problem-solving skills.
- Experience with quality management software and tools.
📌 Quality Analyst (Chennai)
🏢 TP
📍 Chennai
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