Job Description

Skill required: Procurement Operations - Procurement Management

Designation: Procurement Operations Analyst

Qualifications: BCom/Any Graduation

Years of Experience:3 to 5 years

What would you do Go beyond processing purchase orders at lower costs to help clients reap savings and value from the billions they spend on the goods and services that run their day-to-day business operations
Procurement Operations involve the process of acquiring goods and services that a business needs to operate
This includes identifying needs, selecting suppliers, negotiating contracts, and managing purchase orders
The goal is to obtain quality products at the best possible prices while ensuring timely delivery
Effective procurement operations help control costs, maintain supply chain efficiency, and support overall business objectives
They are essential for the smooth functioning of any organization
A systematic approach used for buying all the goods and services needed for a particular project or for the company generally to stay sustainable
It consists of: the identification of need; finding and qualifying the suppliers; requesting proposals, negotiating with suppliers, contracting, delivery and analyzing results; and contract close

What are we looking for Handle, research, and resolve phone and email inquiries for iSS SD customers regarding non-complex technical and functional problems
Document and update customer contacts in the Customer Service System
Complete any follow-up work related to customer issue resolution
Answer general questions, provide education, and offer service to customers in a professional and courteous manner
Adhere to current understanding of policies and procedures, new products,



services and processes of the client and the call center
Maintain acceptable attendance, punctuality, and respond to policy and procedures for communicating any schedule changes and preferences
Meet productivity and quality performance expectations as established by iSS SD management and interfaces
Conduct self evaluations using quality-coaching tools to assess personal skill development and review results with Supervisors
Support additional duties as necessary in high volume periods in the SD
Ability to demonstrate an efficient use of customer service technologies to complete a customer transaction using the Automatic Call Distributor, Microsoft Office Suite, Customer Service System, Internet Explorer, and other browser-based applicationsGood understanding of Requisition to PO in Procurement processesExperience related to Call taking skillsGood technical aptitude with an ability to learn quickly
Strong oral and written communication skills
Strong interpersonal skills
Robust conflict management skills
Flexible to work in shifts as per business requirement, this will also include working in night shifts, as per business requirements

Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problemsYour day to day interaction is with peers within Accenture before updating supervisorsIn this role you may have limited exposure with clients and/or Accenture managementYou will be given moderate level instruction on daily work tasks and detailed instructions on new assignmentsThe decisions you make impact your own work and may impact the work of othersYou will be an individual contributor as a part of a team, with a focused scope of workPlease note that this role may require you to work in rotational shifts

Qualification: BCom, Any Graduation

📌 Procurement Operations Analyst (Chennai)
🏢 Accenture
📍 Chennai