- Handle customer inquiries via phone, email, chat, or other communication channels.
- Resolve customer issues promptly and professionally.
- Provide accurate information about products, services, and company policies.
- Record customer interactions and maintain accurate documentation.
- Escalate complex issues to the appropriate teams when necessary.
- Follow up with customers to ensure their concerns have been resolved.
- Meet individual and team performance metrics, including customer satisfaction and response times.
Perks and perks
Provident fund
📌 Customer Support Executive (Chennai)
🏢 Ibimedia Technologies
📍 Chennai
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