The ServiceNow Business Solution Partner (BSP) acts as a strategic liaison between business stakeholders and technical teams, driving the adoption and optimization of ServiceNow solutions. The role is responsible for gathering business requirements, translating them into ServiceNow capabilities, and ensuring successful delivery of digital workflow solutions aligned with organizational objectives.
Key Responsibilities
Business Engagement
- Partner with business leaders to understand operational challenges and transformation goals.
- Facilitate workshops, requirement-gathering sessions, and process discovery activities.
- Identify opportunities to improve business processes using ServiceNow platform capabilities.
Solution Design & Delivery
- Translate business requirements into functional specifications and user stories.
- Collaborate with ServiceNow architects, developers, and platform teams to deliver solutions.
- Ensure alignment with ServiceNow best practices and governance standards.
- Support implementation of modules such as ITSM, ITOM, ITAM, HRSD, CSM, SPM, and SecOps.
Stakeholder Management
- Act as the primary point of contact between business stakeholders and IT teams.
- Manage stakeholder expectations and communicate project progress.
- Conduct solution demonstrations and obtain business sign-offs.
Process Improvement
- Analyze current-state processes and recommend future-state improvements.
- Drive process standardization and automation initiatives.
- Monitor solution adoption and identify enhancement opportunities.
Testing & Deployment
- Support UAT planning and execution.
- Validate delivered solutions against business requirements.
- Assist in deployment planning and change management activities.
Reporting & Governance
- Track KPIs, project milestones, risks, and dependencies.
- Ensure compliance with organizational governance and ServiceNow platform standards.
- Prepare executive status reports and presentations.
Required Skills
- Solid knowledge of the ServiceNow platform and core workflows.
- Experience with ITSM, ITOM, HRSD, CSM, or related ServiceNow modules.
- Business analysis and requirements management expertise.
- Process mapping and workflow optimization skills.
- Excellent stakeholder management and communication skills.
- Agile/Scrum methodology experience.
- Strong analytical and problem-solving capabilities.
📌 ServiceNow-BSP (Chennai)
🏢 Tata Consultancy Services
📍 Chennai
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