- Handle customer inquiries, concerns, and issues via phone calls in English and Hindi language.
- Provide excellent customer service by resolving their queries and escalating complex issues when necessary.
- Maintain accurate records of all interactions with customers using CRM software.
- Meet performance targets for quality metrics such as first-call resolution rate, handle time, and abandon rate.
Job Requirements :
- 0-2 years of experience in a BPO or call center environment.
- Solid proficiency in Hindi speaking and writing skills (spoken English is also required).
- Ability to work on international voice processes including semi-voice roles.
📌 Customer Support Associate (Chennai)
🏢 TP
📍 Chennai
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