Role Descriptions: ServiceNow certifications (CSA| CAD| CIS-ITSM)Experience in airline| aviation| or transportation domainKnowledge of Service Portal / Employee Center developmentExperience with ATF (Automated Test Framework) and test automationFamiliarity with Disruption Management or Operations Control systemsExposure to Agile environments
Essential Skills: Develop| configure| and customize ServiceNow applications| modules| and workflowsBuild and maintain complex integrations between ServiceNow and airline operational systems (e.g.| Amadeus| GPS| iCoupon| SAP)Develop custom scripting solutions including Business Rules| Script Includes| Client Scripts| UI Policies| and Flow Designer flowsCreate and maintain REST/SOAP API integrations and data import/export mechanismsImplement automated workflows for disruption handling| service recovery| and passenger compensation processesPerform code reviews| unit testing| and ensure adherence to ServiceNow development best practicesCollaborate with Architects| Product Managers| Business Analysts| and ITSM teams to translate requirements into technical solutionsSupport production releases| troubleshoot issues| and provide L3 technical supportContribute to CI/CD pipelines| update sets management| and deployment processesRequired Skills & Experience6+ years of IT experience with solid hands-on ServiceNow development expertiseProficiency in JavaScript| Glide API| and ServiceNow scripting (Server-side & Client-side)Experience with ServiceNow Flow Designer| Integration Hub| and OrchestrationStrong knowledge of ITSM modules (Incident| Problem| Change| Request Management)Experience building REST/SOAP integrations and working with APIsFamiliarity with ServiceNow data model| ACLs| and security best practicesExperience with Agile development methodologies and version controlStrong debugging| troubleshooting| and performance optimization skillsPreferred QualificationsServiceNow certifications (CSA| CAD| CIS-ITSM)Experience in airline| aviation| or transportation domainKnowledge of Service Portal / Employee Center developmentExperience with ATF (Automated Test Framework) and test automationFamiliarity with Disruption Management or Operations Control systemsExposure to Agile environmentsKey ExpectationsDeliver high-quality| scalable| and maintainable ServiceNow solutionsEnable rapid development and deployment of disruption management featuresEnsure system reliability and performance for critical operational workflowsSupport knowledge sharing and documentation of technical solutionsEngagement ModelRole: Senior Developer / ServiceNow ExpertFocus Area: ServiceNow development for Disruption Management & Service Recovery products
Desirable Skills:

📌 Servicenow Developer (Chennai)
🏢 Cerebra
📍 Chennai