Job Description for Customer Quality Engineer

Key Responsibilities

Complaint Management: Act as the primary contact for client quality concerns.

Problem Solving: Lead investigations into defective parts using analytical
frameworks like 8D (Eight Disciplines) reports, 5-why (asking "why" five times to
find the source), and Ishikawa (fishbone) diagrams.

Document Approvals: Prepare and approve PPAP (Production Part Approval
Process) documents, ensuring all client requirements are met before mass production.

Defect Reduction: Prevent the recurrence of errors by enforcing CAPA (Corrective
and Preventive Action) plans across the manufacturing floor.

Core Skills & Qualifications

Automotive Standards: Robust knowledge of IATF 16949 (the global automotive
quality management standard) and ISO 9001.

Quality Core Tools: Proficiency in APQP (Advanced Product Quality Planning),
FMEA (Failure Mode and Effects Analysis), and SPC (Statistical Process Control).

Education: A Bachelor's degree in Mechanical, Automotive, or Industrial
Engineering.

Experience: Typically, 3 to 5 years in automotive quality or manufacturing engineering.

📌 Customer Quality Engineer For Leading Korean Manufacturing Company (Chennai)
🏢 Bhava Business Consultants
📍 Chennai