Roles and Responsibility

- Conduct thorough quality audits to ensure compliance with international standards.
- Develop and implement effective quality control processes to enhance customer satisfaction.
- Collaborate with cross-functional teams to identify and resolve quality issues.
- Analyze data and trends to identify areas for improvement and optimize quality metrics.
- Provide training and coaching to team members on quality procedures and best practices.
- Ensure all quality-related activities align with company policies and procedures.

Job Requirements

- Minimum 2 years of experience in quality analysis, preferably in the BPO industry.
- Strong knowledge of quality management principles and practices.
- Excellent analytical and problem-solving skills with attention to detail.
- Ability to work effectively in a fast-paced environment and prioritize tasks.
- Solid communication and interpersonal skills, with the ability to collaborate with diverse teams.
- Experience with quality management tools and software is an asset.

📌 Quality Analyst (Chennai)
🏢 TP
📍 Chennai