The ISO Compliance and Process Executive will support the implementation, maintenance and continual improvement of the organizations ISO management systems. The role is responsible for maintaining compliance documentation, coordinating internal and external audits, monitoring business processes and supporting corrective and preventive actions.

The candidate should have practical knowledge of ISO standards, process documentation, audit coordination, risk assessment and management system compliance.

Key Responsibilities

ISO Compliance Management

- Support the implementation and maintenance of applicable ISO standards, including:
- ISO 9001 – Quality Management System
- ISO/IEC 27001 – Information Security Management System
- ISO 20000-1 – IT Service Management System
- ISO 22301 – Business Continuity Management System
- ISO 45001 – Occupational Health and Safety Management System
- ISO 14001 – Environmental Management System

- Monitor compliance with ISO policies, procedures, controls and organizational requirements.
- Maintain the ISO compliance calendar, certification schedule and surveillance audit requirements.
- Coordinate with departments to collect compliance evidence and supporting records.
- Track changes in ISO requirements and update internal processes where required.

Process Management

- Develop, review and maintain policies, procedures, standard operating procedures, process maps, work instructions and templates.
- Work with process owners to define process objectives, inputs, outputs, responsibilities, controls and performance indicators.
- Identify process gaps, control weaknesses, duplication and operational inefficiencies.
- Support process standardization and continual improvement initiatives.
- Maintain the organization’s process repository and document register.
- Ensure that only approved and current versions of documents are available for use.

Audit Coordination

- Prepare the organization for internal audits, certification audits and surveillance audits.
- Develop internal audit plans, schedules, checklists and audit reports.




- Coordinate audit meetings with process owners and department heads.
- Record audit observations, opportunities for improvement and non-conformities.
- Track corrective actions until satisfactory closure.
- Support root-cause analysis using methods such as Five Whys, Fishbone Analysis and CAPA.

Risk and Compliance Monitoring

- Assist departments in identifying operational, information security, service management and compliance risks.
- Maintain risk registers, treatment plans and control implementation status.
- Monitor key risk indicators, process performance indicators and compliance metrics.
- Follow up with control owners on pending risk-treatment and corrective-action activities.
- Escalate overdue compliance activities and significant control gaps to management.

Management Review and Reporting

- Prepare inputs for ISO management review meetings.
- Compile reports covering audit results, non-conformities, risks, incidents, process performance, customer feedback and improvement actions.
- Prepare compliance dashboards and periodic management reports.
- Record meeting minutes and track management-review action items.
- Support the collection and analysis of customer complaints, service issues and quality-related feedback.

Training and Awareness

- Conduct ISO awareness sessions for employees and current joiners.
- Support department-specific training on policies, procedures and compliance controls.
- Create awareness materials, presentations and compliance communications.
- Maintain employee training and awareness records.

Required Qualifications

- Bachelor’s degree in Business Administration, Engineering, Information Technology, Computer Science, Quality Management or a related field.




- Minimum two years of experience in ISO compliance, quality management, process management, internal auditing or governance.
- Working knowledge of at least one ISO management system standard.
- Experience in preparing policies, procedures, process documents and audit evidence.
- Practical experience supporting internal or external ISO audits.

Preferred Certifications

- ISO 9001 Internal Auditor or Lead Auditor
- ISO/IEC 27001 Internal Auditor or Lead Auditor
- ISO 20000-1 Internal Auditor
- ITIL Foundation
- Six Sigma Yellow Belt or Green Belt
- Certified Quality Auditor or equivalent certification

Required Skills

- Knowledge of ISO management system requirements and audit practices.
- Good understanding of document control and record-management processes.
- Ability to prepare policies, procedures, process flows and audit checklists.
- Knowledge of risk assessment, corrective-action and root-cause-analysis methods.
- Strong coordination and follow-up skills.
- Good written and verbal communication skills.
- Ability to work with technical and non-technical departments.
- Proficiency in Microsoft Word, Excel, PowerPoint and Visio or similar process-mapping tools.
- Strong attention to detail and ability to maintain confidential information.

Key Performance Indicators

- Timely completion of internal audits.
- Closure of audit findings and non-conformities within agreed timelines.
- Percentage of ISO documents reviewed and updated on schedule.
- Completion of compliance evidence collection.
- Reduction in repeated audit findings.
- Completion of risk-treatment and corrective-action plans.
- Employee completion rate for ISO awareness training.
- Successful completion of certification and surveillance audits.

Personal Attributes

- Process-oriented and detail-focused.
- Strong sense of responsibility and confidentiality.
- Able to coordinate with multiple departments.
- Proactive in identifying compliance gaps.
- Capable of managing multiple activities and deadlines.

📌 ISO Compliance and Process Executive - 4D (Chennai)
🏢 Computer Enterprises
📍 Chennai