Role & responsibilities

- Non-Compliance report
- McAfee Antivirus
- McAfee DLP,
- Encryption – Support to users
- Windows Patches – Report and support
- Website block & Un block through - Zscaler
- Applications version control
- Applications End of licenses EOL support
- ServiceNow tickets handling
- Daily Report update
- Daily meeting
- SLA – Follow up

Preferred candidate profile

Trellix Endpoint Encryption Migration Support:

- Assist in the planning and execution of Trellix Endpoint Encryption migration.
- Provide support to users during the migration process to ensure data protection and encryption standards are met.
- Address and resolve any technical issues that arise during the migration.

Support for Zscaler Migration:

- Provide technical support to users facing issues related to Zscaler migration.
- Troubleshoot and resolve connectivity and configuration problems.
- Ensure that Zscaler migration does not impact user productivity and network security.

Intune MDM Support:

- Assist in the deployment and management of Intune Mobile Device Management (MDM).
- Provide user support for device enrollment, configuration,



and compliance.
- Resolve issues related to mobile device security and management.

Trellix Endpoint DLP:

- Support the implementation and maintenance of Trellix Endpoint Data Loss Prevention (DLP) solutions.
- Monitor and respond to DLP incidents to prevent data breaches.
- Provide training and support to users on DLP policies and best practices.

CrowdStrike Nextgen Antivirus:

- Assist in the deployment and configuration of CrowdStrike nextgen Antivirus.
- Provide ongoing support to ensure the antivirus solution is functioning effectively.
- Monitor and respond to security alerts and incidents detected by CrowdStrike.
- Discovering of the devices on central CS console

Deliverables:

- Successful migration of Trellix Endpoint Encryption.
- Resolution of user issues related to Zscaler migration.
- Effective deployment and management of Intune MDM.
- Implementation and support of Trellix Endpoint DLP solutions.
- Deployment and support of CrowdStrike nextgen Antivirus.

📌 End User Support - 4D (Chennai)
🏢 Computer Enterprises
📍 Chennai