- Counsel prospective learners and guide them on career opportunities.
- Achieve weekly enrolment, revenue, and collection targets.
- Convert assigned leads into admissions through effective counselling.
- Handle inbound and outbound calls professionally.
- Maintain and update lead details in the CRM.
- Build strong relationships with prospective and existing learners.
- Address customer queries and resolve concerns promptly.
- Generate and qualify new sales leads.
- Provide accurate information about courses and programs.
- Follow up with leads to maximize conversions.
- Adhere to sales processes, communication guidelines, and company policies.
- Deliver excellent customer service and ensure a positive learner experience.
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Requirements
- Proven experience as telesales representative or other sales/customer service role
- Malayalam Language Fluency- Mandatory
- Experience in Edtech or Education sales
- Proven track record of successfully meeting sales quota preferably over the phone
- Positive knowledge of relevant computer programs (Any CRM software) and telephone systems
- Ability to learn about products and services and describe/explain them to prospects
- Excellent communication and interpersonal skills
- Cool-tempered and able to handle rejection
Outstanding negotiation skills with the ability to resolve issues and address complaints
Educational Qualification
- Any degree
- MBA (Marketing) Preferable
Experience Requirement
- 1 year and above sales experience
- Specially in Edu-Tech company (Preferable)
Working Conditions
- Flex schedule with a Shift (Early Moring, Regular Shift, Evening)
- WFH Available