- Provide exceptional customer service to clients through phone calls, emails, or chats in a timely and professional manner.
- Handle complex customer queries related to banking products and services, resolving issues efficiently.
- Collaborate with internal teams to resolve escalated cases and ensure seamless resolution for customers.
- Maintain accurate records of all interactions with customers using CRM software.
Job Requirements :
- 2-5 years of experience in international voice process or similar industry.
- Excellent communication skills with the ability to articulate thoughts clearly over the phone or digital platforms.
- Solid problem-solving skills with attention to detail and analytical thinking.
📌 Senior Specialist (Chennai)
🏢 Sutherland
📍 Chennai
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