- Provide exceptional customer support to clients through phone calls, resolving their queries and concerns in a timely and qualified manner.
- Handle international voice process calls from customers across various time zones, ensuring seamless communication and issue resolution.
- Collaborate with internal teams to resolve complex issues, escalating when necessary to ensure prompt resolution.
- Maintain accurate records of all interactions with customers using CRM software.
Job Requirements :
- 2-3 years of experience in an International Voice Process or similar role.
- Strong US calling skills with excellent communication abilities.
- Proficiency in handling multiple conversations simultaneously while maintaining accuracy and attention to detail.
📌 Senior Specialist (Chennai)
🏢 Sutherland
📍 Chennai
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