We are looking for a proactive and customer-focused Customer Success Associate with 1-5 years of experience to manage post-sales client coordination and ensure seamless customer experiences. The ideal candidate will have excellent communication skills and the ability to work in a rapid-paced environment. This position is based in Madipakkam, Chennai.

Roles and Responsibility

- Manage post-sales client coordination to ensure timely issue resolution and high customer satisfaction.
- Develop and maintain strong relationships with clients to identify upsell and cross-sell opportunities.
- Collaborate with internal teams to resolve complex customer issues and improve overall customer experience.
- Analyze customer feedback and suggest process improvements to enhance customer success.




- Identify and mitigate potential churn risks through proactive engagement and support.
- Work closely with the sales team to align customer needs with product offerings and drive business growth.

Job Requirements

- Proven experience in customer-facing roles with a focus on customer success or account management.
- Excellent communication, interpersonal, and problem-solving skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
- Strong analytical and organizational skills with attention to detail.
- Experience with CRM software and other customer success tools is an advantage.
- Ability to think creatively and develop innovative solutions to customer challenges.

📌 Customer Success Associate (Chennai)
🏢 CV Designer
📍 Chennai