Roles and Responsibilities

- Manage AR operations team to achieve daily targets, ensuring efficient processing of accounts receivable calls.

- Conduct quality checks on calls made by team members to ensure accuracy and compliance with company standards.

- Identify areas for improvement and implement process enhancements to increase productivity and reduce errors.

- Collaborate with other departments (e.g., billing, customer service) to resolve complex issues related to patient accounts.

- Provide coaching and training to junior staff members to improve their skills in AR calling.

Desired Candidate Profile

- 5-9 years of experience in US healthcare BPO industry, preferably in an AR operations role.

- Strong knowledge of Epic Systems software; ability to learn new systems quickly.

- Excellent communication skills for effective team handling and leadership.

- Ability to work independently as well as part of a team; solid problem-solving skills.

Regards,

Sopphiya Anbu HR

(phone hidden)

📌 Team Lead / Supervisor - AR Operations (Hyderabad)
🏢 AGS Health
📍 Hyderabad