- Provide technical support to customers through various channels such as chat, email, and voice calls.
- Troubleshoot and resolve customer issues related to software products in an effective manner.
- Collaborate with internal teams to identify and implement solutions for complex problems.
- Maintain accurate records of customer interactions using CRM software.
Job Requirements :
- 0.6-7 years of experience in BPO or call center environment.
- Strong knowledge of chat process, international voice process, and troubleshooting techniques.
- Ability to work on multiple tasks simultaneously while maintaining attention to detail.
📌 Technical Support Engineer (Chennai)
🏢 Movate Technologies
📍 Chennai
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