- Manage daily operations of the call center, ensuring productive use of resources and meeting performance targets.
- Lead a team of agents to achieve sales goals, provide coaching, training, and feedback to improve their skills.
- Develop strategies to increase customer satisfaction, reduce attrition rates, and enhance overall team performance.
- Collaborate with other departments to resolve issues related to product quality, process improvements, or system glitches.
Job Requirements :
- 5-13 years of experience in BPO/Call Center industry as Deputy Manager or Team Leader.
- Proven track record in managing teams effectively with excellent communication skills.
- Strong knowledge of BPO operations, including voice processes and international calling procedures.
📌 Deputy Manager (Chennai)
🏢 Computer Age Management Services (CAMS)
📍 Chennai
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