Lennox (NYSE: LII) Driven by 130 years of legacy, HVAC and refrigeration success, Lennox provides our residential and commercial customers with industry-leading climate-control solutions. At Lennox, we win as a team, aiming for excellence and delivering innovative, sustainable products and services. Our culture guides us and creates a workplace where all employees feel heard and welcomed. Lennox is a global community that values each team member s contributions and offers a supportive environment for career development. Come, stay, and grow with us.

Job Description

Experience :

5 10 years in an international voice process - contact center setting
Handled customers from various industries (medical, Mortgage, Industrial etc)
Has experience in handling irate customers, handling product related queries etc

Key Responsibilities:
Deliver clear, fluent, and professional communication with strong active listening
and cultural awareness.
Provide first-level support for product inquiries, warranty questions, and basic
HVAC-related issues (training provided).




Accurately log cases in CRM tool while multitasking during live calls.
De-escalate challenging situations and ensure a positive customer experience.
Prioritize and manage high-volume inquiries with strong organization and time
management.

Skills Competencies:
Written Verbal Communication: Excellent communication skills are a must.
Effectively communicate complex information to both technical and non-technical
audiences.
Strong customer focus, empathy, patience, and conflict-resolution skills.

Qualifications

Ability to work U.S. business hours (8:00 AM 6:00 PM CST).

Any graduate
Proven 5 + years of experience handling calls in an international contact center

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Analyst - Consumer Support (Chennai)
🏢 Lennox India Technology Centre (LITC)
📍 Chennai