Overview:

TekWissen is a global workforce management provider throughout India and many other countries in the world. The below client is a global company with shared ideals and a deep sense of family. From our earliest days as a pioneer of up-to-date transportation, we have sought to make the world a better place one that benefits lives, communities and the planet

Job Title: IT Operations Support Specialist

Location: Chennai

Work Type: Hybrid (4 Days work From Office)

Position Description:

- Employee in this job function is responsible for ensuring reliable and efficient operations of physical or virtual servers, and other business critical infrastructure components and manage a 24x7 team of 30 team members.
- They oversee the technology infrastructure that supports the business and support internal users in troubleshooting and escalating issues that impact system health.

Key Responsibilities:

- Responsible for day-to-day operations of Mainframe computing platform ensuring high availability including hardware and s/w components.
- Manage Monitoring and Support of Mainframe Consoles, HMC, TEP and other monitoring tools. Respond to system alerts, abends (abnormal ends), and production issues.
- Provide first line support for all z/OS, JES2 and JES3 and middleware issues using documented operating procedures.
- Perform first-level diagnosis, escalate to system programmers or application teams if needed.
- Support regular maintenance activities IPL/POR. Perform routine health checks and apply patches or fixes as directed.
- Maintain accurate operational procedures, run books, and incident logs.
- Participate in disaster recovery planning and testing.
- Suggest automation opportunities and process improvements.




- Mainframe Batch Event Monitoring (CA7) & Scheduling, Mainframe Online transaction Failure Handling and Batch and first line closure of issues.
- Manage bridge calls during incidents.
- Responsible for Event management, Incident Management, Problem Management, Request Fulfillment and Knowledge Management adherence with ITSM framework
- Acknowledge Tickets and conduct quick triage, provide solution and close the ticket within SLA; Ensure escalation of tickets to next level according to Prose within SLA time.
- To work with global teams and stakeholders including PDO, Customers, internal & external Auditors, and cross functional teams
- Participate standup meeting on daily basis and discuss operational issues
- Actively participate in the analysis and review of proposed system configuration changes/maintenance
- Focus on Process adherence, process improvements, knowledge management and Problem Management
- Support efforts on Security & Control processes and Audit comments
- Support 24/7 operations & flexible timings, Global operations support
- Support Automation through Scripts (JCL and Rexx) & RPA(Pega)

Skills Required:

- JES2, MVS, TSO/ISPF, JES3, IMS, CA7, IBM Utilities

Experience Required:

- Specialist Exp: 5+ experience in relevant field

Education Required:

- Bachelors Degree

Additional Information :

- Willing to working night shift is must

TekWissen Group is an equal opportunity employer supporting workforce diversity.

Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 IT Operations Support Specialist (Chennai)
🏢 TEKWISSEN
📍 Chennai