- The host has to approach Customers with a smile, greet him cheerfully and understand his needs empathetically.
- He/ She has to listen actively all queries and objections of the customer and handle them efficiently to the satisfaction of the customer.
- The host has to religiously obtain customers valued feedback and data in the prescribed format.
- The host has to maintain customer database with product details in the follow up register.
- The role involves writing down customers requirement, which may not be available and ensure availability of such stock and give immediate feedback to the customers.
- The role includes listening actively to all Customer Queries, Suggestions, Grievance and Complaints and redressing them effectively.
- The host has to deal effectively with angry or discourteous Customers in a polite, but firm manner.
- The host has to develop and retain loyal customers by developing effective relations and maintaining their database and being in touch.
- Exit interview of the customers who have not purchased and share feedback with the SM

📌 Customer Care Executive (Chennai)
🏢 Nilkamal
📍 Chennai