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Job Title : International Voice Process (Technical Customer Service (TCS) Associate )

Job Role

As a Technical Customer Service Associate at Ring , you will help customers solve problems with their Ring devices. You will answer customer questions through phone calls, chat, and email, and make sure they have a outstanding experience.

Responsibilities

- Help customers with Ring devices and accounts.

- Listen carefully and solve technical problems.

- Guide customers to set up and use their devices.

- Troubleshoot issues like Wi-Fi connection and device setup.

- Record customer issues and the solutions provided.

- Work with other teams when an issue needs further support.

- Suggest improvements based on customer feedback.

- Provide friendly, professional, and patient service.

Skills Required

- Good communication and listening skills.

- Basic knowledge of Wi-Fi and internet connections.

- Interest in technology and smart home devices.





- Problem-solving and critical thinking skills.

- Patience while helping customers.

- Basic typing skills (30+ words per minute).

- Ability to learn new tools and systems quickly.

- Willingness to work flexible shifts, including evenings and weekends.

Qualifications

- High school diploma (or equivalent).

- At least 1 year of customer service experience, or experience working with customers, or currently studying in college.

- Experience using or troubleshooting technical devices is an advantage.

- products such as video doorbells, security cmission is to help make neighborhoods safer by providing easy-to-use home security solutions.

Shift : US Shift

Salary : upto 3.5lpa

Note : Immediate Joiners

Location : Perungalathur, Chennai

Interested candidates can contact to HR Kavya (phone hidden).

Regards,

HR Manager

📌 Walk-in || international Voice (Chennai)
🏢 CAPTALENT HR
📍 Chennai