JOB SUMMARY

This job performs the day-to-day operational function of the assigned HR Shared Services team providing front and back-end operational support to the Highmark Health Enterprise. Responsible for execution of transactional processes related to the delivery of HR Shared Services programs provided from COEs, TELs, and business leaders. Places emphasis on customer service, quality, teamwork and employee engagement. Ensures customer requests are completed in a timely fashion and met with a high degree of accuracy and reliability. Possesses some understanding of administration and regulatory requirements unique to one or more Total Rewards (TR) disciplines (broad-based Compensation, Health & Welfare and Retirement Perks Programs, Leave Administration, Talent Acquisition Operations, Audit and Regulatory Compliance).

ESSENTIAL RESPONSIBILITIES

- Accurately perform day-to-day transactional and administrative processes in support of the assigned HR Shared Services team.
- Responsible for timely completion of fulfillment activities and customer inquiries.
- Responsible for customer focused ongoing communication with current and former employees related to service requests and case management resolution.




- Perform scheduled audits related regulatory compliance and policy provisions specific to assigned HR Shared team initiatives and programs.
- Complete projects and studies as needed, utilizing professional judgment and professional knowledge.
- Regularly assess services and process and proactively identify areas of opportunity for improvement.
- Maintain detailed process/procedure documentation and update, as needed
- Meet customer commitments on-time. Ensure KPI customer satisfaction levels remain high from both internal staff and external customers.
- Participate as a team member in the requirements, design, and testing of new systems, enhancements to existing systems, and production support. Identify and escalate issues to HR systems support teams for analysis and resolution.
- Other duties as assigned or requested.

EDUCATION

Required

Bachelor's degree in Human Resource or related field

Substitutions

3 years of related and progressive experience in lieu of Bachelor's degree

Preferred

None

EXPERIENCE

Required

3 to 6 years progressive experience in one (1) or more of the following TR disciplines: broad-based Compensation, Health & Welfare and Retirement Benefits Programs, Leave Administration, Talent Acquisition Operations, Audit and Regulatory Compliance.

📌 Senior Process Specialist - Leave Management (Hyderabad)
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