Responsibilities of the incumbents are to provide Worldwide support for the overall Cat Digital portfolio (including on-board and off-board issues).
- Serves as a Telematics Product expert / Subject Matter Expert. Stay current with all digital products and applications.
- Collaborate with other CCS Tier 2 team members to identify product issues
- Basic triage, Troubleshooting, and analysis of Hardware failures, etc.
- Communicate with Quality Service Engineers to drive continuous product improvements.
- Tactical Timely resolution and follow-up with customer dealers
- Resolution of commitments formally document issues and provide follow-up on the resolution process with dealers, customers and appropriate internal teams.
- Manages requests to the urgency defined by our service level agreements.
- Provides technical input to digital product and application support teams.
- Work directly with Support Engineers to develop/improve overall product knowledge.
- Ability to confidently interact and provide support to external groups that may include business partners,
customers, or dealers.
- Fosters robust customer relationships via delivery on commitments, open communication, and on-going feedback/improvement.
Employees are also responsible for performing other job duties as assigned by Caterpillar management from time to time
Basic Qualifications:
- Requires a college or University degree, technical certification or equivalent experience.
- At least 4 years of experience in Technical Support work
- Exposure to enterprise environments (cloud, apps, infra).
Top candidates will also have experience in the following:
- Experience in product support or dealer / customer support work
- Demonstrated technical troubleshooting critical thinking skills
- Telematics support
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
📌 Digital Technical Support Analyst (Chennai)
🏢 Caterpillar
📍 Chennai
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