We are looking for a customer-focused and detail-oriented Branch Relationship Manager with experience in gold appraisal, valuation, and branch operations. The ideal candidate should have strong knowledge of gold loan processes, customer relationship management, KYC compliance, and branch administration. The role involves handling end-to-end branch operations while driving business growth and ensuring excellent customer service.
Key Responsibilities:
- Perform accurate gold appraisal and valuation, including purity assessment and stone deduction.
• Ensure compliance with KYC guidelines, customer onboarding procedures, and company policies.
• Coordinate with internal teams for loan approvals, processing, and disbursement activities.
• Manage daily branch operations, documentation, customer service, and audit requirements.
• Address customer queries and provide timely resolutions throughout the loan process.
• Generate business through customer acquisition, renewals, referrals, and relationship building.
• Execute local marketing and field activities to increase branch visibility and lead generation.
• Ensure operational efficiency, cash handling accuracy, and adherence to branch SOPs.
• Maintain robust customer relationships to drive repeat business and customer satisfaction.
Required Skills:
- Gold Appraisal & Valuation
• Gold Loan Operations
• KYC & Documentation Compliance
• Customer Relationship Management
• Branch Operations Management
• Business Development & Lead Generation
• Communication & Interpersonal Skills
• Problem Solving & Customer Handling
• Team Coordination
• Operational Compliance
Eligibility Criteria:
- Bachelor's Degree (Any Graduate)
• 23 years of experience in Gold Appraisal, Gold Loan Operations, Valuation, or Branch Operations
• Experience in customer handling and branch-level operations
• Must possess a two-wheeler and valid driving license
• Fluency in the local language and working knowledge of English
Interested candidates can call or WhatsApp: (phone hidden)